Once you're in the Ticket Portal, you'll see a list of all tickets associated with your account. By default, this view shows all open and in-progress tickets for your company — not just the ones you submitted yourself.

This shared view helps your team stay aligned: you can check whether a colleague has already reported an issue before submitting a duplicate, or keep tabs on a feature request that affects your whole organization.

The Ticket Portal shows two levels of visibility:

Use the "Submitted by" filter to toggle between seeing only your own tickets or all tickets across your company.

If you belong to multiple instances in Transcend, you'll have the option to select tickets by instance.

Use the filters at the top of the Ticket Portal to narrow down what you see.

Select a ticket type to view only that category:

Use the Status filter to find tickets at a specific stage — for example, tickets where Transcend is waiting on information from your team, or tickets that have recently been resolved. For a full explanation of each status, see Understanding Ticket Statuses.

By default, the portal shows open tickets. Switch the view to "All" or "Resolved" to see closed tickets — useful for referencing past solutions or checking on recently resolved issues.

Use the search bar at the top of the Ticket Portal to find a ticket by keyword, title, or ticket ID. This is the fastest way to jump to a specific request when you already know what you're looking for.

Click any ticket to open its full detail view. Inside, you'll find:

You can reply directly from the ticket detail view to add context, provide additional information, or follow up with the Transcend team.